Privacy policy

Commitment

Alpine Trade Blinds Limited is committed to protecting your privacy and ensuring that your personal information is handled securely, professionally and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use and protect any information you provide when using our website or services.

Who We Are

Contact Details

Alpine Trade Blinds Limited
Moor Street
Oldham
OL1 3NL

Telephone: 0161 450 0500
Email: alpinetradeblindsltd@gmail.com

Information We Collect

We may collect information from you when you visit our website or when you email us, which includes:-

Your name
Your address
Your email address
Your telephone number(s)
Order Information
Trade Account Information
Website Usage Data
IP address and browser information

This information is collected from the online form you completed and submitted to Louvolite.

How We Use Your Information

We use your information to:

Process quotations and orders

Deliver products and services

Manage trade accounts

Provide customer support

Improve our website and services

Contact you regarding orders or enquiries

Send product updates or marketing communications where permitted

We only collect information that is necessary for legitimate business purposes.

Sharing Your Information

We will never collect sensitive information about you without your express consent.

Transfer of Personal Data

If we intend to transfer your personal data outside the EEA (European Economic Area) we will always obtain your consent first.

Sharing your Personal Data

Alpine will not sell your personal details to anyone else.

Sharing your Personal Data with Companies

Louvolite works with carefully selected Service Providers that carry out functions on our behalf. These include, for example, companies that help us with technology services, storing data, processing payments and delivering orders.

Louvolite will share personal data with these companies; we require them to keep it safe and they must only process the data in accordance with the instructions given by Louvolite, the Data Controller.

Sharing Personal Data With Other Organisations

Louvolite may share personal data with other organisations in the following circumstances:

if the law or a public authority says we must share the personal data;
if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us; or
to any other successors in title to our business.

We will not share your personal details with anyone else unless you specifically request us to.

Tracking

Our website may use cookies and analytics tools to improve user experience and monitor website performance. This information is collected anonymously where possible and helps us improve our services.

You can control cookie settings through your web browser.

Data Security

We are committed to ensuring your information is secure. Appropriate physical, electronic and managerial procedures are in place to safeguard and protect the information we collect.

How long do we keep your personal information?

We keep your information for a period of 6 years from the date of the course as an accurate record of your attendance. After that date your personal data is securely destroyed. We may tell you about the same or similar products for a period of up to 3 years from when you last interacted with us.

What rights do you have?

Should you wish to exercise any of your rights please email dataprotection.administrator@louvolite.com or write to us at the below address and tell us what right you wish to exercise. In some circumstances we may require proof of ID from you.

Rectification – Should any of the details we hold on you be incorrect, you have a right to request we rectify the error. Please contact us at the details above and we will rectify any errors.
Right of Access – You may ask us at any time for information about any personal data we hold about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you.
Right to erasure – You can ask us to erase your personal data. We will not erase your personal data if it is still required for the purpose for which it was collected or if we are legally obliged to continue processing your personal data. It is important to note if you exercise this right we will keep a copy or a record of your request as it is our legitimate interest to show that you have exercised this right.
You also have the right to restriction of processing of your personal data and a right to object to processing of your personal data.
Right to complain to the Supervisory Authority – The Supervisory Authority in the UK is the Information Commissioner’s Office (ICO) and you can complain to them if you are not happy with any aspects in relation to us processing your personal data. Their website is www.ico.org.uk

PRIVACY POLICY